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Garage rip-offs and Money Making Scams.

Most trades have little tricks to screw more cash out of the customer but the Motor Trade has many more than most.
I have spent more years than I care to remember working in a garage workshop, during this time I can recall lots of tricks and scams to bolster garage owners profits.
When you leave your most prized possession with the local garage for a routine service, repair or MOT, it could cost you a great deal more than you had bargained for.

Servicing.
Servicing your car today can be a quick job probably little more than oil and filter change and check-over required, so the garage will want to increase cash flow from you.
There is several ways in which this can happen, first; The garage states “When checking your car we found the following items that require immediate attention;”
1 The disc pads are below change limit also discs need replacing.
(Unless the pads are below 6mm this should be unnecessary. Unless the discs are badly scored and lipped there is no need to be replaced.) Ask to inspect the parts in question. (The originals should have lasted 25 to 30,000 miles.) There could be at least 40 to 60% profit on these parts so they will try hard to persuade you
2 The battery is down on power, so it needs replacing.
(Unless you have had trouble starting or your battery is more than five years old, this also should be unnecessary expense.) Insist on seeing a hydrometer battery test, a good charge may be all that is required. New battery (30 to 40% profit margin.)
3 The shock absorbers are getting weak, we suggest their replacement.
(Unless your car fails the MOT for this item they shouldnt need replacing before 30,000 miles.) The profit mark-up on these can again be huge (40 to 75%.)
4 The exhaust has a slight blow, we suggest full system replacement. Exhaust’s have a huge markup, they only last two to three years, (only replace if absolutely essential.) A small leak can be repaired.

The Alternator Ruse.
Starting your car one cold morning, a loud screeching noise is heard coming from the engine that disappears after a few minutes running.
After the local garage has looked at your car, they pronounce, a new alternator is required Sir, and the cost could be over two hundred pounds. (But the fault will be nothing more serious than a loose fan belt,) only adjustment is required. Of course the garage will not make much profit from adjusting belt, and a new alternator will have a large mark-up.

The Parts Scam.
Manufacturer’s parts such as brake parts, wheel bearings, filters, etc. are usually a lot more expensive than the spurious parts that most garages use, these are manufactured by specialist firms, most are made to a high standard.
The price that you will be charged for your spare parts is likely to be car maker’s retail, probably up to 70% higher than the copy. (A good check if you have some mechanical ability is to remove the air filter cover and note name on filter.)
(Make sure you get an itemised bill for servicing, also ask if genuine parts were used.)

Some garages are not particular what grade or quality of oil is used in your engine, most modern cars require a top quality 10/50 grade, a cheaper oil could be used in your vehicle and you will be none the wiser until you have problems with a worn engine at a later date.
Supplying your own 5L of your preferred lubricant, will only be a bonus for the mechanic as he is likely to purloin for his own car, substituting his firms offering. (Ask for make and grade of oil used.)

The Mot Scam.
The MOT will be an area when the motorist will definitely be ripped off.
Your car has failed the test, and you are presented with a long list of items that require attention.
One thing to remember, the testers judgement will be subjective. It is only his opinion; if you are dissatisfied there is an option to appeal.
One MOT tester may allow a little more tolerance than another.
If the workshop bookings are down, this may be a bad time for your appointment.

Brakes Scam.
One of the most common scams for a failure is; Your car has failed the MOT the front brakes are out of balance, we will have to replace, yes you have guessed, although they are not worn out, new disc pads and disc’s required. This will be a quick and easy job that should swell the MOT centres profit. (Always ask to see brake testing report to confirm this.)

Corrosion Scam.
Another high profit area is the welding scam. Your old banger has failed due to corrosion on chassis, the tester tells you, it is a small welding job so the cost should not be great.
The con.
you OK the workshop to begin the work but are quickly told after they have started the work that the job is much bigger than originally thought and will cost a lot more than estimate. As the MOT and beginning the job has cost you money, you have no alternative than to tell them to carry on with the work, or write off the lot. Welding work although is a filthy job, can bring in lots of easy money.

Cat Scam.
A little trick played by some MOT examiners is to lever off a welded corner of heat shield on catalitic converter, this allows shield to vibrate and give a noise when reving engine but has no effect on operation of cat.
The con.
Tester tells you that due to vibrating noise, a new catalitic converter is required. This will make the garage a nice profit
Tip. Unless your vehicle has failed the emmision test there should be no reason to replace cat.

Workshop Scams.
Most mechanics are aware of tricks to help with their beer money. Mechanics scams are usually concerned with parts paid for by car owner, being redeployed for mechanics benefit. (It will be difficult for the motorist with little mechanical knowledge to check that all parts on service list have actually been replaced.)
The car owner can check if engine oil has been changed, as new oil will obviously be cleaner, this will easily be checked with the dipstick. If you are able to locate the oil filter, usually this fits to front or rear of engine, (basically a canister shape.), if this is covered in grime this could mean oil filter has not been changed. Check air filter for signs that cover has been removed, there will be signs if you look closely. (usually held together with spring clips or screws.) If you are sure that these items have not been replaced, a telephone call to trading standards may give you some good advice.

Removing a tow bar for the sales department or a customer can be a nice little earner for the mechanic. After removing towing tackle, a small free ad will be inserted in local newspaper for a second-hand towbar at least £30 to £50 pounds will be asked.

Pumping petrol out of your car is easy for the mechanic.
If you take your car in for service with a full tank, a gallon or so will not be missed.

Replacing a petrol tank can be a real bonus for the fitter, as long as he leaves an odd 5L of fuel, to put in the new tank, so the owner can drive away.

Car sale’s scam.
When leaving your old car with the garage as part exchange remember, the unexpired portion of road fund licence on your vehicle is worth money, to you, not left on car to benefit the garage. It is a simple matter to fill in form, attach tax disc and send off to Swansea for your refund.
Tip.
Do not leave your car with a full tank of petrol, just leave sufficient in the tank to get you to the garage, every gallon you leave will be a bonus to the salesman.
Any extras you leave in your vehicle will be worth money to the garage. Most accessories will be saleable items.
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